How do returns work?

We will reimburse you the amount of the purchase, taxes and shipping fees once you have contacted us.
We do not charge any restocking fees.

Return shipping fees are at your expense. If our company has made an error, however, we will pay the return shipping fees after verification.
You can also choose to exchange the merchandise rather than obtain a reimbursement.

Important! You must contact us by phone before returning any merchandise. We reserve the right to refuse a reimbursement if you have failed to contact us first.

Flat irons and heating tools

All our flat irons come with a manufacturer’s guarantee of a minimum of 1 year. In the event of physical breaks (e.g. broken plate), we cannot honour the warrantee ourselves, but will gladly take care of returning the merchandise to the manufacturer.

PROFASHION irons come with a 5-year warrantee offered directly by the manufacturer. (You need to sign up for it directly on the PROFASHION website).
For returns, please phone us at our Quebec City location at 418-832-2232.

Hair extensions, hair products and tools

We accept returns of items that are intact and in their original packaging. We do not accept any opened or damaged merchandise.
For returns, please contact our Quebec City location at 418-832-2232 within 48 hours of receiving your order.