How much are the shipping fees?
Quebec residents pay fixed shipping fees of $12.
Please note that this amount can change without notice. To confirm the amount of the shipping fees, feel free to call our Quebec City location at 418-832-2232.
How long will it take for me to receive my order?
The exact date of delivery is calculated only after the dispatch confirmation of your parcel, not after you have made the payment.
In the Quebec City area, it generally takes 1 to 3 business days.
For the rest of Canada, you can expect to receive your parcel within 2 to 7 business days.
Please note that exact delivery times are beyond our control. The above delivery times are estimates only and are not guaranteed.
Are there customs duties involved?
If your delivery address is in Canada, you will not need to pay any customs duties. If you reside outside Canada, we highly recommend you check with the customs office to find out about duties. You may need to pay extra fees.
Which shipping company do you use?
Our parcels are shipped using Canada Post. When necessary, we also make other shipping arrangements. For more information, please contact our Quebec City location at 418-832-2232.
How can I track my parcel?
Once your parcel has been shipped, you will receive a tracking number by email. (If you do not receive an email, please check your spam folder). You can then visit the Canada Post website and enter your tracking number. No tracking numbers will be sent to residents outside Canada.
Where do you deliver?
We deliver in Canada and the United States. If you live elsewhere, please contact us at 418-832-2232 to find out about conditions that apply.